Remove my number

If you can receive calls or text messages on a number, you can see what we hold about it, free and at any time: sign in with the number (we send it a one-time code), review the data and download a copy. If it is a personal number, you can also remove it from our public search and from our data, and the removal takes effect immediately. Business numbers are not removed: records about them stay, so that people can check who is calling, and their holders can keep their profile up to date, reply to reviews, and contest a report or the score.

A number counts as a business number when a business verified it with Numbers Online, or paid to verify it and gave its details, unless we have ended that verification; or when it is a toll-free, premium-rate or shared-cost number. Every other number counts as personal.

If your number appears on Numbers Online and you would rather it did not, here is what we can action for you:

• Suppress your number from public search. We can hide your number from our public reverse-lookup results so that a search on Numbers Online no longer returns it. This is the most common request, and it is the right one if you never signed up and simply do not want to be findable through our directory.
• Remove or correct community reports. Community reports are written by other users, for example flagging a number as spam or as a scam. If a report about your number is inaccurate, outdated, or was submitted in bad faith, you can dispute it. Where appropriate we will correct it or remove it, and we always reserve the right to moderate reports on our platform. If a report about someone else's number names you, write to us and we will review it.
• Set your number to do-not-contact. We can flag your number as do-not-contact in our marketing-preference system. When call centres and businesses run their outreach lists through our scrubbing service, your number is flagged so that they can suppress it. This is a consent-first signal: it is built to honour “do not contact” by default.

These actions are free. You do not need to sign up: signing in with a one-time code sent to the number is enough, and it is how we know the number is yours.

We want to be straight with you about the boundaries of what a request to us can achieve, so you know exactly what to expect:

• We cannot erase information that lives elsewhere. Your number may exist in independent public records, other directories, social platforms, or third-party data sources that we neither own nor control. Suppressing your number on Numbers Online does not reach into those other places, and we cannot make them remove anything on your behalf.
• Our suppression applies to our directory only. When we hide your number, we are hiding it from search results and listings on Numbers Online. We are not a master switch for the rest of the internet, and we will never pretend to be one.
• Once you remove your number, we no longer accept new reports about it.
• We do not remove business numbers. If your number counts as one because of a business that held it before you, sign in and tell us on your number's privacy page; we will ask for a document from your phone company that shows when the number was assigned to you.
• We never tell anyone who looked your number up on our site. Business customers who received data about your number through our API are named to you on request, as the law requires.

Within our own directory, though, the controls are real: we make your number more trustworthy without selling who you are, and removal means it genuinely stops appearing in our public lookup.

Write to [email protected]. Because an email does not show who holds a number, we do not act on a number because of an email: we will point you to the self-service page, or answer your question. In your message, please include:

• The phone number in E.164 format, that is, with the country code and a leading plus sign, with no spaces or dashes (for example, +6591234567).
• What you want us to do: suppress the number from search, remove or correct a specific community report, set it to do-not-contact, or some combination of these.

Because anyone could ask us to remove someone else's number, we may need to confirm that you actually control the number before we act on it. This verification step protects you: it stops a stranger from suppressing, editing, or tampering with a number that belongs to you. If we cannot verify control of the number, we may not be able to complete certain requests.

A removal on the self-service page takes effect at once, and the page gives you a confirmation code. If you write to us instead, we acknowledge your message promptly and answer within 30 days; for a request about a number, our answer points you to the self-service page, because an email does not show who holds a number.

Throughout this process, we do not tell anyone who searched for the number on our site. Business customers that received data about the number through our API are told to delete it, without being told who asked. Your removal request is between you and us. If you also want to understand your wider rights (access, correction, erasure, restriction, portability, objection, and the right to complain to a regulator such as the PDPC in Singapore), those are set out in full in our Privacy policy.

If you have a verified number with us, you are in control directly. There is no need to email for routine changes. You can manage your marketing preferences at any time from your dashboard, including switching your number to do-not-contact or back again, and reviewing what is published about it.

Your do-not-contact preference is not just a setting that sits in our system. Call centres and businesses that send outreach are expected to honour it: they submit their call lists to our list scrubbing service, which compares each list against do-not-contact preferences so that numbers like yours can be suppressed before anyone dials. That is what we mean by consent-first by design: reach the people who want to hear from you, and honour everyone who does not.

The Numbers Online service is operated by Evergrow Management Pte. Ltd. (Singapore UEN 202524252D), a company incorporated in Singapore with its registered office at 51 Lorong 21 Geylang, #04-03, Space 21, Singapore 388466. For data-protection purposes, Evergrow Management Pte. Ltd. is the data controller for our public directory and for the personal data described on this page.

To see or remove what we hold about a number, use the self-service page. For anything else about your data, write to [email protected]. Our full Privacy policy explains how we collect, use, and protect personal data, the legal bases we rely on, and the rights you can exercise.