These are the plain-English terms for using numbers.online — our free reverse lookup and risk score, identity verification (one-time for personal, an auto-renewing annual subscription for business), the privacy-preserving identity-match API, and call-list scrubbing. Please read them; using the Service means you accept them.
These Terms are a binding agreement between you and Evergrow Management Pte. Ltd. (Singapore UEN 202524252D), a company incorporated in Singapore with its registered office at 51 Lorong 21 Geylang, #04-03, Space 21, Singapore 388466 (“numbers.online”, “we”, “us”, “our”), the operator of the numbers.online service.
By accessing or using the Service — including running a free lookup, creating an account, buying verification, or calling our API — you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.
You confirm that you are at least 18 years old and legally able to enter into a contract. If you use the Service on behalf of a company, organisation or other legal entity, you represent that you are authorised to bind that entity, and “you” in these Terms refers to both you and that entity. Some features (such as the Match API and Scrubbing Service) are offered only to business Customers under additional commercial terms; where those terms conflict with these, the commercial terms govern for that feature.
numbers.online offers four connected products:
Some features require an account. When you create one, you must provide accurate, current and complete information and keep it up to date. You are responsible for keeping your credentials, one-time passcodes (OTP) and active sessions secure, and for all activity that happens under your account or API keys.
Do not share your account, credentials or API keys with anyone else, and do not let others use them. Tell us promptly at [email protected] if you suspect any unauthorised use. We authenticate sensitive actions with OTP and session controls. We may suspend, limit or close an account, or revoke API access, if we reasonably believe it is being used in breach of these Terms, for abuse, or in a way that threatens the security or integrity of the Service.
Verification confirms control of a phone number and, for businesses, basic business details. It is not a background check, criminal-history check, or any guarantee of a person's or business's honesty, solvency, character or trustworthiness. A Verified Profile only means our verification steps were completed at a point in time.
When you submit documents or information for verification, you warrant that they are accurate and genuine, that you control the number being verified, and that you are authorised to submit them. For a business profile, you warrant that you may publish the business details you choose to show and that publication is done with appropriate consent. We may refuse, revoke or remove a Verified Profile if information is inaccurate, fraudulent or submitted without authority.
Any information and supporting documents you provide for verification (which may include a government ID, utility bill or business registration) are stored encrypted, access-controlled and retained only as long as necessary to provide and secure the Service, plus any limited period required by law, and are deletable on request as described in our Privacy Policy. If we fail to complete verification, the verification fee is refundable as set out in Section 11.
Free Lookups and Risk Scores are provided for informational and advisory purposes only. The Risk Score is an automated signal generated from community reports and usage patterns; it is not a judgment about any person, is not a solely-automated decision producing legal or similarly significant effects (within the meaning of Article 22 of the GDPR), and must not be the sole basis for denying anyone a product, service or opportunity. A Subject may contest a Risk Score or report and ask us to review it.
numbers.online is NOT a consumer reporting agency as defined by the U.S. Fair Credit Reporting Act (FCRA), and our lookups, risk scores and match results are NOT ‘consumer reports’. You may not use the Service to decide a person's eligibility for:
You are solely responsible for any decisions you make. Always verify important information independently and treat the Risk Score as one advisory signal among many, never as a final determination about a person.
You agree to use the Service lawfully and respectfully. You must not:
We may investigate suspected violations and take any action we consider appropriate, including removing Content, suspending access and reporting unlawful activity to the authorities.
We grant Customers a limited, revocable, non-exclusive and non-transferable licence to call the Match API solely as permitted by these Terms and any applicable commercial terms. For each request, the API returns only one of three results — match, no-match or not-verified — and never returns the stored name or any other personal data.
API use is subject to the following conditions, which are material to your licence:
We may suspend or revoke API access immediately if we reasonably believe these conditions are being breached. For privacy roles and processing details, see our Privacy Policy.
The Scrubbing Service compares a Customer's list against do-not-contact preferences and returns a suppressed list. It is a compliance aid only. It does not guarantee compliance with the U.S. Telephone Consumer Protection Act (TCPA), the Singapore Personal Data Protection Act (PDPA) and its Do Not Call provisions, the GDPR, or any other law.
As a Customer using the Scrubbing Service, you agree that:
Number owners can change their marketing preferences at any time, and we honour the most recent preference at the time of scrubbing.
The outbound pre-call check returns the same suppression read on a single destination and, for a number you have enrolled, records hashed call-provenance metadata to defend that number against reports about calls it did not place. It is a supplementary signal only on the same terms as the Scrubbing Service: a NO_MATCH result is not consent and does not grant permission to call — you remain solely responsible for your own lawful basis. We never assert that any specific call is “compliant”, “safe” or “spoofed”, and enrollment is a self-declared, revocable attestation, not a verdict.
Reports, reviews and other Content are submitted by End Users. When you submit Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, use, reproduce, display and distribute that Content in connection with operating and improving the Service (including showing it as part of a number's public profile and Risk Score). You retain ownership of your Content.
Reports may be submitted by verified account holders and through our key-gated reporting API. Reports are signals provided in good faith, not accusations or verdicts about any person. On the API path, reports are tags-only — free-text is not accepted on that channel, which limits the personal-data and defamation surface. We compute a reporter credibility signal to weight how much a report influences the community read and to resist abuse; reports can be moderated, corrected, removed or disputed.
You warrant that any report you submit is made in good faith and is accurate to the best of your knowledge. We may moderate, edit, refuse or remove any Content at our discretion, but we are not obliged to monitor it. A Subject who believes a report is inaccurate or unfair may dispute it and request correction by contacting [email protected]; we will review and, where appropriate, correct or remove it.
Community Content reflects the views of the people who submitted it and is provided without any warranty of accuracy. We are not responsible for the truth of user-submitted reports, and nothing in the Service is intended to defame any person.
Personal verification is a one-time USD 9 fee with no recurring charge. Business verification is an auto-renewing annual subscription: USD 29/year, charged automatically on the anniversary of purchase unless cancelled. We disclose the price and renewing nature before you pay. You may cancel anytime from your dashboard or by emailing [email protected]; cancellation stops future renewals and takes effect at the end of the current billing year. Payment is processed by our third-party payment provider.
If we fail to complete verification, the verification fee is refundable. Refunds are not generally available simply because you change your mind after verification has been completed, except where required by law. Prices are exclusive of taxes; you are responsible for any applicable taxes, duties or charges. If you initiate a chargeback or payment dispute in bad faith, or otherwise abuse our payment or refund processes, we may suspend or terminate your access and recover amounts owed.
The Service, including its software, design, text, graphics, the numbers.online name and logo, and all related intellectual property, is owned by us or our licensors and is protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for its intended purpose, subject to these Terms.
If you send us feedback, suggestions or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you. You may not copy, frame, mirror, scrape or reproduce any part of the Service except as expressly permitted, and you may not use our trademarks without our prior written consent.
The Service relies on third parties — for example, payment processors, OTP and messaging providers, and hosting and infrastructure providers — and may incorporate or reference data from public records and other third-party sources. Your use of those third-party services may be subject to their own terms and privacy policies, and we are not responsible for them.
Third-party and public data may be incomplete, out of date or inaccurate, and we do not warrant it. Links or references to third-party sites or services do not imply our endorsement.
To the maximum extent permitted by law, the Service and all data, lookups, Risk Scores, match results and other outputs are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express, implied or statutory. We do not warrant that the Service or any data is accurate, complete, current, reliable, uninterrupted, secure or error-free, or that it will meet your requirements.
We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows. You use the Service, and rely on any of its outputs, at your own risk.
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business, however caused and whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.
Subject to the “AS IS” nature of the Service, our total aggregate liability arising out of or relating to the Service and these Terms is limited to the greater of USD 100 or the fees you paid us in the six (6) months immediately before the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.
You agree to defend, indemnify and hold harmless numbers.online and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to: your use or misuse of the Service; your Content or submissions; your breach of these Terms; or your violation of any law, including the FCRA, the TCPA, the PDPA, the GDPR or other data-protection, anti-spam or consumer-protection laws, or the intellectual-property or other rights of any third party. This includes claims brought by Subjects whose data you submitted to the Match API or Scrubbing Service.
You may stop using the Service at any time and may close your account by contacting us. We may suspend or terminate your access to all or part of the Service, with or without notice, for cause (including breach of these Terms, abuse, fraud, non-payment or risk to the Service or others) or for convenience.
On termination, your right to use the Service ends. Provisions that by their nature should survive — including definitions, fees already incurred, intellectual property, disclaimers, limitation of liability, indemnification, governing law and dispute resolution — survive termination. We will handle any personal data after termination in accordance with our Privacy Policy.
These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of Singapore, without regard to conflict-of-laws rules.
Any dispute, controversy or claim that cannot be resolved amicably will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules, with the seat of arbitration in Singapore and the proceedings conducted in English.
As a carve-out, either party may seek injunctive or other equitable relief in the courts of Singapore to stop scraping, intellectual-property infringement, unauthorised access or other conduct that would cause irreparable harm. Nothing in this section limits or waives any non-waivable statutory rights you may have as a consumer, or your right to bring a matter before a competent authority where the law gives you that right.
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and give reasonable notice, for example by posting on the Service or by email. Your continued use after changes take effect means you accept the updated Terms.
We may send notices to you by email or through the Service; you may send legal notices to us at [email protected]. We may assign these Terms in connection with a merger, acquisition or sale of assets; you may not assign them without our consent. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce any provision is not a waiver. These Terms, together with our Privacy Policy and any applicable commercial terms, are the entire agreement between you and us about the Service. Neither party is liable for failure or delay caused by events beyond its reasonable control (force majeure).
Questions about these Terms can be sent to [email protected]. For general help, contact [email protected]; for privacy and data requests, contact [email protected].
The Service is operated by Evergrow Management Pte. Ltd. (Singapore UEN 202524252D), a Singapore exempt private company limited by shares, with its registered office at 51 Lorong 21 Geylang, #04-03, Space 21, Singapore 388466.